How can we help you?

MedEnsure enables you to get the full-year supply for essential, prescribed medicines in the formulary - not charged to your FlexMed allowance.

To avail, select “Request Meds” on maxicare.medgrocer.com and upload your prescription. You will receive a message when your medicines are on the way. Most medicines will be delivered within 1-4 working days for Metro Manila sites and 2-7 working days for non-Metro Manila sites. Visit maxicare.medgrocer.com/medensure to check what’s covered and what’s required to avail.

FlexMed allows employees and their dependents to buy selected medicines for up to their annual limit. Under FlexMed, employees and dependents may also get up to Php 2.5K worth of prescribed graded/corrective lenses, deductible from their total annual FlexMed limit.

Visit maxicare.medgrocer.com/flexmed to check what’s covered and what’s required to avail.

You are eligible for MedEnsure and FlexMed if you are an active, HMO-enrolled employee of Maxicare.

Your HMO-enrolled dependents are eligible for FlexMed only.

You can access MedGrocer’s online platform through any device anywhere, any time.

To request medicines:

1. Click “Request Meds” on maxicare.medgrocer.com
2. Upload a photo of your prescription
3. Search for the medicines and indicate the quantity you want to order
4. Answer the health survey
5. Provide your personal and delivery details
6. Receive an email with the list of approved medicines within the next working day

MedEnsure covers 400 ethical drugs, over-the-counter drugs, and vitamins. Visit maxicare.medgrocer.com/medensure to check what’s covered and what’s required to avail. Formulary may be updated to ensure availability of essential medicines.

Yes. A valid prescription is required for your request to be processed.

You can upload a picture or a scanned copy of your prescription when you request your medicines.

You may upload a maximum of 6 attachments per request.

No. Only a readable and uploaded copy of your prescription is required for your request to be processed.

MedGrocer may adjust the quantity you will receive for certain medicines based on your prescription, standard clinical practice guidelines, and our medical team's clinical judgment. Up to three months’ worth of maintenance medicines may be dispensed at a time. For exceptional cases, up to six months’ worth of medicines may be dispensed.

You will receive a message on the status of your request within the next working day. If you do not receive a message from MedGrocer within two working days, reach out to us through maxicare.med@medgrocer.com.

The message you receive will contain information on the issues found in your request. Once the issue is resolved, you may submit a new request.

To prevent miscommunication and minimize inaccuracies, requests are considered final upon submission. For any revisions, you may send an email to maxicare.med@medgrocer.com requesting to cancel your order and submit a new request through maxicare.medgrocer.com.

Deliveries will take 1-4 working days for NCR and 2-7 working days outside NCR. You will receive a message when your medicines are ready for pick-up or delivery.

You can have your medicines delivered for free at home or in your selected Maxicare site nationwide.

Medicines covered under FlexMed may be found on maxicare.medgrocer.com/flexmed.

To claim reimbursements:

1. Click “Upload Receipts” on maxicare.medgrocer.com
2. Upload official receipts and prescriptions (where required)
3. Receive a message on the eligibility of your request within the next working day

You may claim reimbursements for any number of times you wish provided that your limit has not yet been fully consumed and that you upload and submit your documents within 30 days of purchase.

You are not required to surrender an original copy of your prescription for your reimbursement to be processed. Employee must a) upload digital copies of the prescription (if required) and b) submit the original copies of the prescription to Maxicare. However, submission of original receipts (hard copies) is suspended until further notice.

You may be reimbursed for up to your annual limit, provided that your reimbursement claim meets eligibility requirements. Visit maxicare.medgrocer.com/flexmed for more information on what is required for reimbursement.

For your reference, annual FlexMed limit are as follows:

• Officers: Php 5K/family unit
• Supervisors: Php 4K/family unit
• Rank and File: Php 3.5K/family unit

You can buy medicines from any local pharmacy. Make sure to ask for an official receipt so that your purchase may be reimbursed. Visit maxicare.medgrocer.com/flexmed for more information on what a valid official receipt looks like.

A valid prescription is required to process reimbursement claims if you are claiming reimbursement for:

• Ethical drugs
• Herbal drugs
• Corrective/graded lenses

A valid receipt is any official receipt issued by a BIR-registered pharmacy. It should include:

• Official receipt number
• Pharmacy name
• Pharmacy TIN
• Purchase date
• Breakdown of items purchased and subtotal per item

You can upload a maximum of ten photos per request. In case you have more receipts, feel free to make a new request.

You will receive a message verifying your reimbursement claim within one working day. If you do not receive a message from MedGrocer within two working days, reach out to us through maxicare.med@medgrocer.com.

Most reimbursements can be received within 5-7 working days after approval.

You can select your preferred channel for reimbursement when you upload your receipt through maxicare.medgrocer.com/flexmed.

You may reach us through maxicare.med@medgrocer.com.

The MedEnsure program only covers medicines prescribed to the principal. Dependents are not covered under the program. However, HMO-enrolled dependents are covered under FlexMed.

MedGrocer’s ordering process has been streamlined in order to fulfill your requests. Please submit your request through the website for your convenience.

For security reasons, reimbursements may only be transferred using the options provided.

To minimize errors in issuing reimbursements, your reimbursement may only be transferred to an account named to you.

To minimize loss and ensure that you receive your reimbursement securely, your reimbursement may only be transferred through the options provided.

All products sold on MedGrocer are subject to quality checks by our purchasing, storage, assembly, and delivery teams. Please inspect your order upon delivery. If your medicines are damaged upon delivery, you may refuse to accept the medicines. On a case-to-case basis, we can process requests to return the medicines within seven days upon delivery. Please make sure that you keep your delivery receipt and the medicines you want to return.

We will replace damaged or wrongly dispensed medicines.

Any problems encountered seven days after the delivery may not be accommodated under our Return Policy. We highly encourage you to review and inspect your medicines upon delivery so that our courier could immediately facilitate the return, exchange, or refund request.

Returns are processed within 2-5 working days for NCR and within 7-10 working days outside of NCR.

Only coordinators processing your orders will have access to your medical information to ensure your medicines are properly dispensed. We may use anonymized data for analytics to improve our services or collaborate with partners.

MedGrocer’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following channels:

MedGrocer 24F Centuria Medical Makati, Kalayaan cor. Salamanca St., Makati City
Email address: dpo@medgrocer.com

MedGrocer is an FDA-licensed online pharmacy. Simply order your medicines online and we’ll deliver them to you.

Yes. The Certificate of Product Registration can be found at the website of the Food and Drug Administration.